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Terms of Use

Last updated 16 September 2026

These Terms of Use ("Terms") govern your access to and use of the Production Office platform and related services (the "Service") provided by The Production Office FZ LLC, a free zone limited liability company registered in Fujairah Creative City, Media Free Zone, United Arab Emirates, under licence number 18461/2022, with registered address at P.O. Box 4422, Fujairah, United Arab Emirates ("TPO", "we", "us", or "our").

By ticking the acceptance box at sign-up, by creating an account, or by otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Service.

If you accept these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and "you" and "your" refer to that organisation.

1. Definitions

    In these Terms:

  1. "Account" means the account you register to access the Service.
  2. "Audit Trail" means the chronological, append-only record of actions taken within the Service, as described in clause 6.
  3. "Customer Content" means all drawings, documents, files, comments, data, and other material that you or your Users upload to, create within, or submit through the Service.
  4. "Organisation" means the company or workspace under which Users are grouped and Customer Content is held.
  5. "Service" means the Production Office platform for drawing version control, structured review and approval, and record keeping, together with any related websites, applications, and services we provide.
  6. "Tokens" means the prepaid credits described in clause 8 that are used to access paid features of the Service.
  7. "User" means any individual you authorise to access the Service under your Organisation, including administrators, reviewers, and viewers.
  8. "You or your" means the person or organisation that accepts these Terms and uses the Service.

2. The Service

  1. 2.1The Service helps you manage the versioning, review, approval, and record keeping of drawings and related documents. It allows Users to upload documents, control versions, route them for structured review and approval, add comments, and maintain a record of the actions taken.
  2. 2.2The Service is a tool that supports your own processes. It records the actions that Users take within it. It does not carry out, supervise, verify, or take responsibility for the design, engineering, fabrication, construction, or installation work to which your documents relate, and it does not replace your own review, quality control, or professional judgement.
  3. 2.3We may add, change, or remove features of the Service from time to time. We will not make changes that materially reduce the core functionality you have paid for during the period for which you have paid, except where required by law or for reasons of security or integrity.

3. Eligibility and accounts

  1. 3.1You must be at least 18 years old and able to enter into a binding contract to use the Service. The Service is intended for business and professional use, and not for consumers acting outside their trade or profession.
  2. 3.2You must provide accurate and complete information when you register, and keep it up to date.
  3. 3.3You are responsible for keeping your Account credentials confidential and for all activity that takes place under your Account. You must notify us promptly at info@production.ae if you become aware of any unauthorised use of your Account.

4. Organisations, users, and roles

  1. 4.1When you create an Organisation, you control who is invited to it and what role each User holds. Roles may include administrator, reviewer, and viewer, each carrying different permissions within the Service.
  2. 4.2You are responsible for the actions of your Users, for the roles and permissions you assign, and for ensuring that your Users comply with these Terms. You are responsible for adding and removing Users and for managing their access.
  3. 4.3We treat the administrator of an Organisation as authorised to act on behalf of the Organisation in relation to the Service, including in relation to Customer Content and Account settings.

5. Your content and intellectual property

  1. 5.1As between you and us, you own all intellectual property rights in your Customer Content. We do not claim any ownership of it.
  2. 5.2You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process your Customer Content, and to create the records described in clause 6, only to the extent necessary to provide, maintain, secure, and support the Service for you. This licence ends when your Customer Content is deleted from the Service, subject to clause 18 and to any retention required by law.
  3. 5.3We will not use your Customer Content to train artificial intelligence or machine learning models, and we will not use your Customer Content for any purpose other than providing and supporting the Service to you, creating Usage Data and aggregated data as described in clause 5.5, and meeting our legal obligations. Where we provide automated or AI assisted review features, those features process your Customer Content only to produce results for you and your Organisation.
  4. 5.4You confirm that you have all rights necessary to upload your Customer Content and to grant the licence in clause 5.2, and that your Customer Content does not infringe the rights of any third party or breach any law.
  5. 5.5We collect and generate data about how the Service is accessed and used, such as actions taken, features used, and activity and performance metrics ("Usage Data"). We may use Usage Data, and data that we aggregate and de-identify so that it does not identify you, your Organisation, any User, or any other individual, to operate, secure, support, improve, and develop the Service and to understand trends in our market. We may retain and use this data after your Customer Content is deleted. We will not disclose your Customer Content, or data that identifies you, your Organisation, or any individual, as part of this, and our de-identification measures are designed to prevent re-identification using reasonable technical and organisational safeguards. As between you and us, we own the aggregated and de-identified datasets, benchmarks, and improvements produced this way, and you own your Customer Content.

6. The audit trail and records

  1. 6.1The Service maintains an Audit Trail: a chronological, append-only record of actions taken within it, such as uploads, version changes, review assignments, comments, approvals, and rejections, together with the identity of the User who took each action, the time it was taken, and the document version it related to.
  2. 6.2We design the Audit Trail so that entries are added in sequence and are not altered or removed in the ordinary course of operating the Service. We will not edit or remove Audit Trail entries except where required by law, to correct a verified technical error, or where you instruct us to delete your data in accordance with clause 18. You can export the Audit Trail in the formats we make available.
  3. 6.3The Audit Trail is a record of actions taken within the Service. It is not a verification, validation, or certification by us of the content, accuracy, completeness, or fitness for purpose of any drawing or document. Where the Service records that a User approved a document, that record reflects that the User took an approval action within the Service. It does not mean that we have reviewed or endorsed the document, and we are not a party to your review or approval decisions.
  4. 6.4You remain responsible for your own review and verification of every document, for confirming that the correct version is used in production, and for the decisions your Users make. The Audit Trail supports your accountability. It does not transfer that accountability to us.

7. Acceptable use

  1. 7.1You must not, and must not allow any User or third party to:
    1. (a) use the Service in breach of any applicable law or regulation;
    2. (b) upload or share any Customer Content that you do not have the right to use, that infringes the rights of others, or that is unlawful;
    3. (c) upload any material that contains viruses, malware, or other harmful code;
    4. (d) attempt to gain unauthorised access to the Service, to other users' accounts or data, or to our systems;
    5. (e) copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
    6. (f) circumvent or attempt to circumvent any usage limits, access controls, or security measures;
    7. (g) resell, sublicense, rent, or otherwise make the Service available to any third party except as expressly permitted in these Terms;
    8. (h) use the Service to build, or to assist in building, a competing product or service; or
    9. (i) use any automated means to access the Service or extract data from it, other than features we provide for that purpose.

8. Fees, tokens, taxes, and refunds

  1. 8.1Access to paid features of the Service is provided through Tokens. Tokens are prepaid credits that you purchase in advance and that entitle you to use the features and capacity described at the point of purchase.
  2. 8.2Prices are shown at the point of purchase and start from USD 99. We may change our prices from time to time. A change in price does not affect Tokens you have already purchased.
  3. 8.3Payments are processed by our third party payment provider. You agree to the payment provider's terms in addition to these Terms. You are responsible for providing valid payment details and for any charges your bank or card issuer applies.
  4. 8.4Tokens are issued to your Organisation, are non-transferable, and may not be exchanged for cash except as set out in clause 8.6 or as required by law. Tokens are valid for the period stated at the point of purchase. If no period is stated, Tokens are valid for twelve months from the date of purchase.
  5. 8.5Our prices are exclusive of value added tax and any other applicable taxes, which will be added where required. The Production Office FZ LLC is registered for UAE value added tax under tax registration number 104700592900003.
  6. 8.6Tokens are generally non-refundable once purchased, because they provide immediate access to a digital service. We may from time to time offer specific refund or credit arrangements, such as a money back offer conditional on the completion of a case study, or other promotional offers. Where we do, the stated conditions of that offer apply to it, and a refund or credit is only available where you meet those conditions in full. Nothing in this clause affects any right you may have that cannot be excluded under applicable law.

9. Service availability, changes, and support

  1. 9.1We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, free of errors, or available at all times. Access may be affected by maintenance, updates, technical issues, or matters outside our control.
  2. 9.2We may carry out planned maintenance and will try to schedule it to limit disruption. We may also carry out urgent maintenance, or take the Service down where necessary to protect its security or integrity.
  3. 9.3We provide support through the channels we make available from time to time. You can contact us at info@production.ae.
  4. 9.4The Service, or parts of it, may be offered as a beta, early access, or preview release, and we will say so where that applies. Beta features and releases are provided as they are, may change or be withdrawn, may be less reliable than a general release, and are used at your own risk within the limits set out in clauses 14 and 15.

10. Data protection

  1. 10.1Our Privacy Policy explains how we collect, use, and protect personal data in connection with the Service. By using the Service, you confirm that you have read it.
  2. 10.2We process personal data in accordance with applicable data protection law.
  3. 10.3Where your Customer Content includes personal data and we process that data on your behalf, you are responsible for ensuring you have the right to provide it to us and to instruct us to process it, and we will process it in accordance with our Privacy Policy and any separate data processing terms we agree with you.

11. Confidentiality

  1. 11.1We treat your Customer Content as confidential. We will not access it except as necessary to provide, secure, support, and maintain the Service, to comply with law, or with your authorisation.
  2. 11.2Each party may receive confidential information of the other in connection with the Service. The receiving party will keep it confidential and use it only for the purposes of these Terms. This clause does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, is independently developed by it, or is required to be disclosed by law.

12. Our intellectual property

  1. 12.1We and our licensors own all intellectual property rights in the Service, including the platform, its software and design, and the name and mark The Production Office. Nothing in these Terms transfers any of those rights to you.
  2. 12.2We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the period for which you have valid access, subject to these Terms.
  3. 12.3If you give us feedback or suggestions about the Service, we may use them without restriction and without any obligation to you.

13. Third party services

  1. 13.1The Service relies on, and may integrate with, third party services such as hosting, storage, email delivery, and payment processing. Those services are provided by their own providers under their own terms. We select our providers with reasonable care, but we are not responsible for their acts or omissions.

14. Disclaimers

  1. 14.1The Service is provided on an as is and as available basis. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations that are not expressly set out in these Terms, whether express or implied, including any implied terms of satisfactory quality, fitness for a particular purpose, and non-infringement.
  2. 14.2We do not warrant that use of the Service will prevent errors, omissions, the use of an incorrect version, delays, defects, or any other outcome in your projects. The Service supports your own processes and does not replace your quality control, professional judgement, supervision, or responsibility for the work to which your documents relate.
  3. 14.3We are not responsible for any decision you or your Users make using the Service, or for any reliance you place on Customer Content or on the Audit Trail.

15. Limitation of liability

  1. 15.1Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
  2. 15.2Subject to clause 15.1, we are not liable to you, whether in contract, in tort including negligence, or otherwise, for any of the following: loss of profit, revenue, business, or anticipated savings; loss of goodwill or reputation; loss or corruption of data beyond our obligation to operate the Service with reasonable care; or any indirect or consequential loss.
  3. 15.3Subject to clause 15.1, we are not liable for any loss or damage arising from the design, engineering, fabrication, construction, installation, or other physical work to which your documents relate, including the use of an incorrect version, rework, project delay, or site cost, or from any decision taken by you or your Users.
  4. 15.4Subject to clauses 15.1 to 15.3, our total liability to you arising out of or in connection with the Service and these Terms in any twelve month period is limited to the total amount you paid to us for the Service in the twelve months before the event giving rise to the liability.
  5. 15.5The Service is a record keeping and workflow tool. The limitations in this clause reflect the price of the Service and the allocation of risk between us. You are responsible for maintaining appropriate insurance and your own controls for your projects.

16. Indemnity

  1. 16.1You will indemnify us against any loss, damage, cost, or expense we incur arising from any claim by a third party that your Customer Content, or your use of the Service in breach of these Terms, infringes that third party's rights or breaches any law.

17. Suspension

  1. 17.1We may suspend your access to the Service, in whole or in part, where you are in material breach of these Terms, where payment is overdue, where required by law, or where necessary to protect the security or integrity of the Service or other users. Where it is practical to do so, we will give you notice and an opportunity to put the matter right.

18. Term and termination

  1. 18.1These Terms apply for as long as you have an Account or use the Service.
  2. 18.2You may stop using the Service and close your Account at any time. We may terminate or suspend your access on notice if you materially breach these Terms and do not put it right within a reasonable period, or immediately where the breach cannot be put right or where required by law.
  3. 18.3On termination, your right to use the Service ends. We will make your Customer Content, including the Audit Trail, available for export for a period of thirty days after termination, after which we may delete it, subject to any retention required by law. You are responsible for exporting your records within that period.
  4. 18.4Clauses that by their nature should survive termination, including those on Customer Content rights, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law, survive termination.

19. Changes to these Terms

  1. 19.1We may update these Terms from time to time. Where a change is material, we will give you reasonable notice, for example by email or through the Service. If you continue to use the Service after the change takes effect, you accept the updated Terms. If you do not accept them, you must stop using the Service.

20. Notices and contact

  1. 20.1We may give you notices through the Service or by email to the address linked to your Account. You can contact us at the addresses below.
    1. General and legal: info@production.ae
    2. Privacy: info@production.ae
    3. Support: info@production.ae
    4. The Production Office FZ LLC, P.O. Box 4422, Fujairah, United Arab Emirates.
    5. Authorised representative: Wei Li, General Manager.

21. General

  1. 21.1We may assign or transfer our rights and obligations under these Terms to another entity, for example as part of a reorganisation or sale of our business. You may not assign or transfer your rights or obligations without our consent.
  2. 21.2These Terms, together with the Privacy Policy and any terms expressly referred to in them, are the entire agreement between you and us about the Service, and replace any previous arrangement on the same subject.
  3. 21.3If any provision of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in effect.
  4. 21.4If we do not enforce a right under these Terms, that is not a waiver of that right.
  5. 21.5Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control.
  6. 21.6These Terms are written in English. If we provide a translation, the English version prevails in the event of any conflict.

22. Governing law and jurisdiction

  1. 22.1These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates.
  2. 22.2The courts of the DIFC have exclusive jurisdiction to settle any such dispute or claim, and you and we submit to the jurisdiction of the DIFC Courts. This is an opt-in to the jurisdiction of the DIFC Courts under Article 5(A)(2) of the Judicial Authority Law (Dubai Law No. 12 of 2004, as amended).